The insurance industry is undergoing unprecedented AI-driven transformation, with generative AI alone poised to unlock $50-70 billion in industry revenue according to McKinsey. Industry AI spending is expected to grow by more than 25% in 2026, as insurers race to modernise everything from underwriting and claims to fraud detection and customer experience.
Insurers sit on vast data assets but struggle with fragmented systems and manual processes. The Data Intelligence Platform unifies structured and unstructured data across the insurance value chain, while Genie empowers business users to query data conversationally and build AI agents without code. This enables organisations to deploy production-ready AI for underwriting, claims, fraud detection, and personalised customer experiences at scale.
Watch the Virtual Insurance Forum on-demand
Opening Keynote: The 90-Day Blueprint for the Agentic AI Future
Marcela Granados-Lavoie, Global Head of Insurance, Databricks
To avoid costly strategic mistakes, financial institutions must bridge the gap between general AI and their proprietary enterprise data. By treating data as a measurable asset, adopting a governed Lakehouse architecture, and utilising transparent tools like Genie, firms can safely augment their workforce while meeting regulatory demands. To survive the shift toward an agentic future and avoid becoming disrupted legacy institutions, companies must execute a 90-day action plan to build their data foundation and operationalize high-impact AI use cases now.
Customer Keynote
Dr. Shelly Gottfried, Chief Data Officer, Passport Cards
PassportCard is redefining travel insurance with a real-time, data-driven model that pays claims instantly at the point of need, eliminating paperwork and uncertainty. Building on a cloud-first, API-led data strategy, the company unifies customer, medical, and transaction data to power instant authorizations, embedded insurance experiences, and smarter risk decisions—while maintaining strict governance over sensitive health information. In this talk, Shelly Gottfried will share how PassportCard turns this modern data foundation into tangible customer value: faster care, seamless digital experiences, and more intelligent, personalized protection.
Business User Demo: Solvency II
Laurence Ryszka, Senior Solutions Architect Insurance, Databricks
Solvency II is the EU’s risk‑based regulatory framework that sets capital, governance and reporting requirements to ensure insurers can meet their obligations to policyholders. For insurers it creates challenges such as higher and more complex capital requirements, significant reporting and compliance workload, and constraints on writing long‑term business and investing due to conservative risk calibrations.