Shifting towards value-based healthcare requires putting patient and member satisfaction at the center of your mission. Providers and health plans striving for excellence require shifting from reactive engagement to proactive, personalized engagement. But how do you bridge the gap between massive data volumes and meaningful member experiences?
Discover how leading healthcare organizations are leveraging Databricks to unify all their data–claims, clinical, SDOH, and member engagement—creating a secure data foundation for predictive AI. You’ll hear from Excellus BlueCross BlueShield on how they’re improving healthcare operations, reducing call handle time with member advocates, and up-leveling member satisfaction
In this session, you will learn how to:
- Unify all member data sources into a single, secure platform for holistic insights.
- Develop and deploy AI/ML models to predict member risk and proactively close gaps in care.
- Personalize member engagement and interventions at scale to increase quality.
- Improve contact center operations and member experience through call summarization using real-time data and AI.