A data-driven look at how energy retailers can use ML- and AI-powered insights to grow customer lifetime value while protecting operational resilience. Drawing on live deployments of Kaluza’s retail platform across major utilities, Barb Wong, VP of Product, will show how identifying anomalous consumption can trigger targeted actions—from meter checks and device upgrades to tailored tariffs and direct debit adjustments—to prevent debt build-up and churn. The talk will share concrete case studies from the UK and beyond, illustrating how tech-enabled interventions transform operating models and strengthen financial health for energy providers.