ÖBB plays a critical role in Austria’s infrastructure, operating within a complex legal framework while enabling cross-border rail traffic at the heart of Europe. Every day, employees collaborate across countries, languages, and organizational boundaries.

This complexity creates significant challenges in internal knowledge management and seamless cross-border communication but also opens up powerful opportunities for AI.

In this talk, Johannes Zessin introduces two concrete AI-driven initiatives that show how ÖBB applies AI to break down knowledge silos and language barriers.